Thank you for shopping with AURA V.

We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Delivery times vary depending on your location and the products ordered.

Estimated delivery times are provided for reference only and are not guaranteed.

• United Kingdom: 3–7 business days
• United States: 5–10 business days
• Canada: 7–12 business days
• Saudi Arabia & GCC: 7–15 business days
• Other International Destinations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery delays may occur due to customs clearance , weather conditions , carrier delays , or other circumstances beyond our reasonable control . AURA V is not liable for such delays .

Multiple Shipments

Some orders may arrive in separate packages if they are fulfilled from different warehouse locations or contain products from different suppliers.

Shipping Fees

Shipping charges are calculated at checkout based on the destination and shipping method selected.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

AURA V is not responsible for delays , failed deliveries ,  or additional shipping charges  i caused by incorrect or incomplete shipping  information  provided by the customer .

Lost or Delayed Shipments

While we work with trusted shipping partners, occasional delays may occur due to customs clearance, weather conditions, carrier issues, or other circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support and we will assist you in tracking your shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team before placing your order or if you require  assistance with an existing order .

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