Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopaurav@gmail.com . Do not return any item without contacting us first . Returns sent without prior authorization will not be accepted . If your return request is approved , we will provide the appropriate return instructions and return address.

If your return is accepted, we’ll provide you with the appropriate return instructions and return address , if applicable . . Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shopaurav@gmail.com

Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Dr. Randi skincare and personal care products are non refundable once delivered due to hygiene and safety reasons , unless the item arrives damaged , defective , or incorrect. 

Exchanges
we do not offer  exchanges . for any products . please review product descriptions , size information , and specifications carefully before placing your order .

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopaura@gmail.com